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Do It Online

Online Services

Online Services - Patient Access 

Patient Access is the only online service for Bishops Waltham Surgery and replaces all previous services, (including VOS - Vision Online Services and any other e-mail based systems). It will allow you to book and view selected appointments as well as update your contact details that the surgery holds for you. You can also order and view your repeat medication as well as viewing certain aspects of your medical record. (This will change to your full medical record towards April 2016).

To login or register for Patient Access you will need to click on the link below and follow the instructions.

If you are registering for an account select ‘Register’ then when asked if you have received a PIN and Access ID select ‘No’.

The last stage of the registration will allow you to check your phone number and e-mail address. If this is incorrect, please update this on the appropriate screen.

THE LAST PAGE ON THE REGISTRATION SETUP WILL GIVE YOU A USER ID NUMBER WHICH WILL END IN 15966. PLEASE MAKE A NOTE OF THIS AS THIS IS YOUR USERNAME FOR LOGGING IN.

Once you have completed the online registration form for your application YOU will need to come into the surgery with Photo ID, such as a Passport or Driving License, etc. so we can approve your application. Each individual over 16 will need to bring their own ID in. We cannot accept ID on behalf of someone else. This is to make sure that the account we are accepting for online access is the person who has presented with the ID.

You will be able to book one appointment before confirming your ID. Therefore, please bring your ID with you to that appointment or at your earliest convenience.

If you are having problems with the Patient Access system then please read the FAQ Section below before contacting the surgery.

https://patient.emisaccess.co.uk


FAQ - Last Updated: Monday 2nd November 2015

If you are experiencing problems with patient Access then please check the FAQ below or the full FAQ from EMIS Patient Access (https://patient.emisaccess.co.uk/Static/Help). If you are still experiencing a problem, then please e-mail the surgery with the name(s), date of birth(s) and address(es) of the person(s) you are enquiring about to bishopswalthamsurgery.message@nhs.net.

 

Q: How do I register for EMIS Web’s Patient Access?

A: To Register for Bishops Waltham Surgery's Online Services, (called Patient Access which is provided by EMIS Web), you will need to register on their website (https://patient.emisaccess.co.uk). If you have been given a letter from the surgery which looks like the registration form below or are registered housebound with the surgery please see the section below.

Once you are on the patient access website you will need to click on register. It will then ask you if you have received a letter from the surgery, select ‘No’ and follow the instructions. This letter has nothing to do with the VOS, or any other registration letters.

PLEASE NOTE: You can only register one person per account per. In addition, you will need to have a unique e-mail address / mobile phone number (if applicable) per user account as you will receive alerts regarding your appointments via these communication methods. We can no longer accept more than one patient on one e-mail address. This also applies if you are using the same e-mail address for a patient registered at another surgery which uses Patient Access.

The last stage of the registration will allow you to check your phone number and e-mail address. If this is incorrect, please update this on the appropriate screen.

THE LAST PAGE ON THE REGISTRATION SETUP WILL GIVE YOU A USER ID NUMBER WHICH WILL END IN 15966. PLEASE MAKE A NOTE OF THIS AS THIS IS YOUR USERNAME FOR LOGGING IN. Unfortunately, at the present time there isn’t a way to change this number.

Once you have completed the online registration form for your application YOU will need to come into the surgery with Photo ID, such as a Passport or Driving License, etc. so we can approve your application. Each individual over 16 will need to bring their own ID in. We cannot accept ID on behalf of someone else. This is to make sure that the account we are accepting for online access is the person who has presented with the ID.

You will be able to book one appointment before confirming your ID. Therefore, please bring your ID with you to that appointment or at your earliest convenience.

If you do not finish the registration process by bringing your Photo ID within 3 months of applying for an online account, your registration will be deleted. This does not prevent you from registering for a Patient Access account in the future. However, you will need to start the registration process again from the beginning.

  

Patient Access Registration Form.

 

Q: How do I register for EMIS Web’s Patient Access if I am Registered Housebound or have received a registration letter?

A: If you have been given a letter from the surgery (which looks like the registration form above) or are registered housebound there is a slight difference to the registration process.

If you are housebound and cannot visit the surgery then please e-mail the surgery with the name(s), date of birth(s) and address(es) of the person(s) you are enquiring about to bishopswalthamsurgery.message@nhs.net. We will then process your request and post out the registration letter to you.

Once you have received this letter you will need to go to the patient access website. Click on the register button and when it asks you if you have received a letter from the surgery, select ‘Yes’ and follow the instructions to enter the details from the letter when prompted.

PLEASE NOTE: You can only register one person per account. In addition, you will need to have a unique e-mail address / mobile phone number (if applicable) per user account as you will receive alerts regarding your appointments via these communication methods. We can no longer accept more than one patient on one e-mail address. This also applies if you are using the same e-mail address for a patient registered at another surgery which uses Patient Access.

The last stage of the registration will allow you to check your phone number and e-mail address. If this is incorrect, please update this on the appropriate screen.

THE LAST PAGE ON THE REGISTRATION SETUP WILL GIVE YOU A USER ID NUMBER WHICH WILL END IN 15966. PLEASE MAKE A NOTE OF THIS AS THIS IS YOUR USERNAME FOR LOGGING IN. Unfortunately, at the present time there isn’t a way to change this number.

 

Q: Can the same email address / mobile phone number be used for more than one account?

A: No. The Patient Access service is designed for individual users. Therefore, the same address should NOT be used for more than one patient. This is due to notifications being sent to the communication details provided which may not be the intended patient.

There are plenty of free e-mail providers where you can set up an account.

The surgery cannot be held responsible for a notification being sent to the wrong patient.

 

Q: When registering, what if the system does not recognise my address?

A: We have found that on some occasions, certain addresses are not being recognised when you are registering. If this happens to you please contact the surgery, with the name(s), date of birth(s) and address(es) of the person(s) you are enquiring about to bishopswalthamsurgery.message@nhs.net. We can then produce a registration letter for you. You will then be required to finish the registration process as mentioned above. Please only use this method as a last result as there may be a delay in registering you.

 

Q: Can children register for the online service?

A: At the current time children under 16 can be registered for the Patient Access system as long as they are registered by the parent / guardian showing their ID. However, shortly after the 16th birthday they will be de-registered and a letter will be sent out to them advising them that they can re-register using their own contact details.

Please be advised that we may review our under 16’s policy in the future.

 

Q: How do I login to Patient Access service?

A: Once you are registered you can log into the Patient Access Service by going to the Patient Access website (https://patient.emisaccess.co.uk). When asked the User ID and Password is then what you created upon registering.

 

Q: I have forgotten my User ID and / or Password, how do I reset it?

A: On the login page there is a ‘I forgot my User ID or Password’ option which will enable you to recover your User ID / Password.

For security, as part of the reset process the system will send you an e-mail and a text message. If we do not have your mobile on file, please give the surgery a call so we can record it onto your medical record.

If you have three unsuccessful attempts to sign in, your account will be locked for one hour. We cannot unlock the account at the surgery. If you are locked out for more than one hour please contact the surgery and we will reset the account and post you the appropriate paper work.

Please note, the Surgery have no access to your password. If you have unsuccessfully tried to recover your password then please contact the surgery and we will reset the account and post you the appropriate paper work.

 

Q: How do I update my E-Mail Address / Password / Security Question?

A: Once you are logged in there is a ‘Update your details’ section that will enable you to change your Address, E-Mail Address and Phone Numbers. There is also a ‘Change password’ section which will allow you to change your password. In addition there is a ‘Change security questions’ to enable you to change your security questions. These three sections are available on the home page once you have logged in.

Once you have updated your contact details those details are then automatically sent back to the surgery for us to approve and update on your record. Therefore, if you change your communication details please update them on Patient Access so that we have the most up to date communication details for you.

 

Q: How do I book / cancel an Appointment?

A: Once you are logged in on the home page you can see your appointments that you have booked via Patient Access only. To book a new appointment click on the ‘Book an appointment’ link. From here you can select ‘General Appointment’. You can also select ‘Extend Hours’ which is in the ‘other appointment types’. From here you can see what doctors are available and on what date. Once you have found an appointment you would like select it by clicking on the appropriate time. It will then ask you for an optional brief reason for the appointment. Once you are happy with the appointment, press the ‘Book’ button. It will then say that ‘you have successfully booked your appointment with…’ If you do not see this page your booking has NOT gone through to the surgery.

If you wish to book a phlebotomy blood appointments then you can see the ‘Blood Clinic’ in the ‘Other appointment types’ section.

To cancel a booked appointment login to Patient Access and on the home screen you can see your booked appointments. From here you need to press the ‘Cancel’ button. It will then ask you if you are sure. If you are happy to cancel the appointment again press the ‘Cancel’ button. It will then confirm the cancelled appointment.

If you wish to re-arrange an appointment it is advised that you book the new slot before cancelling the original appointment.

  

Q: Why aren’t all appointments / clinicians available to book online?

A: Routine appointments are available for all of our GPs. In addition there are also certain Phlebotomy appointments available. These are exclusively for blood taking only and cannot be used for any other type of appointment. If your clinician’s name is not displayed when you are booking your appointment then this means at that time there are no appointments available for that clinician. In addition, if there is nothing past a certain date (normally 4 weeks ahead) then that means that at that time we only have appointments available up to that date. If you log in about 4 weeks before your desired appointment date we should have some available then.

We do provide selected appointments that are held back for 48 working hours before the selected date. These will enable more slots to be available for our GPs at shorter notice. Therefore, if a slot is not available for the GP you wish to see then please try a few days before the date you require.

The reason more appointment types aren’t available is due to certain GPs / Nurses being able to do some tasks that others can’t. Therefore, to avoid booking errors in both duration and person, certain appointments will need to be made by phone or in person.

We are open to the idea of being able to book other appointment types, such as clinical reviews, etc. in the future and will continue to review the Online Services to work out the most effective way to implement these changes.

 

Q: How do I order a Repeat Prescription?

A: Once you are logged in on the home page you can see your prescriptions that you have ordered via Patient Access. To order a new prescription click on the 'Make a request' button. You can then tick the medication you require and say where you will be picking the medication up from in the first box underneath your medications. If you need to, you can put a comment in the comment box towards the bottom of the page. Once you are happy with your request, press the 'Submit Request' button at the bottom of the page. You will then need to confirm your request by pressing the 'Confirm' button.

Please note that at the moment the system does NOT e-mail you a confirmation of you repeat medication request. To see the progress of your repeat medication you will need to look at the Repeat Medication section on the home page. It will then say that ‘Your prescription request has been confirmed.…’ If you do not see this page your prescription request has NOT gone through to the surgery.

  • Requested = Your prescription request has been sent to the surgery
  • Accepted = Your prescription request has bene processed by the surgery and is now waiting for a Doctor to sign it ready for you to pick up (or to go to the dispensary / pharmacy).
  • Rejected = Your prescription request has been declined. Please contact the surgery if this is the case.

 

Q: Why isn’t all my medication available to order online?

A: Certain medication will be prescribed to you as an acute medication. There are many reasons why your GP has done this. The ordering system will only allow you to order your repeat medication. Therefore, if you have any acute medication that you would like on repeat please speak to your GP or the Dispensary team.

 

Q: How do I view my Medical Record online?

A: To view certain aspects of your Medical Record via the Patient Access system once you are logged in, click on the ‘View your medical record’ button in the Medical Record. This will then show you a Summary of your Medications, Immunisations and Allergies.

If you are unsure what certain bits of your medical record mean, you can press the ‘i’ button next to each section for more information on that entry.

Q: Will I be able to view my full Medical Record online?

A: Eventually, yes. The aim is to introduce this feature around April 2016.

Q: What if the Patient Access webpage does not load up?

A: The Patient Access system is used at multiple surgeries across the country. As a result of this it can experience a lot of traffic at certain times. If it does not load up first time please try accessing the website at a different time of day. If this does not work then please try using another internet browser.

 

Q: How do I cancel my Patient Access account?

A: To cancel your Patient Access account, please contact the surgery in writing and we will disable your account for you.

 

Q: Can I continue to use my VOS account or the e-mail account?

A: No. The VOS system was turned off on Wednesday 22nd October 2014 and all other systems (including the e-mail based system) were turned off on Monday 1st December 2014. Therefore, the only way to access Bishops Waltham Surgery’s online services will be through EMIS Web’s Patient Access.

 

 

Further FAQs will be added as the system becomes used and feedback from patients is given.


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